Employment and Working Life Beyond the Year 2000 : Employee Attitudes to Work in Call Centres and Software Development, 1999-2001.

Research output

Research output per year 2002 2002 2003 2003

• 2 Article

Research output per year

Research output per year

Search results

• 2003

  Work-life imbalance in call centres and software development

  Hyman, J., Baldry, C., Scholarios, D. & Bunzel, D., Jun 2003, In: British Journal of Industrial Relations. 41, 2, p. 215-239 25 p.

  Research output: Contribution to journal › Article › peer-review

  • Software Development 100%
  • Call Centres 75%
  • Imbalance 63%
  • Work Centrality 54%
  • Software engineering 54%
  81 Citations (Scopus)
• 2002

  Work organization, control and the experience of work in call centres

  Hyman, J. D., Taylor, P., Mulvey, G. & Bain, P., Mar 2002, In: Work, Employment & Society. 16, 1, p. 133-150 17 p.

  Research output: Contribution to journal › Article › peer-review

  • call center 100%
  • work organization 95%
  • Call Centres 83%
  • Work Organization 82%
  • Operator 40%
  215 Citations (Scopus)