Agent-Based Business Process Management

N. R. Jennings, P. Faratin, M. J. Johnson, Timothy J Norman, P. O'Brien, M. Wiegand

Research output: Contribution to journalArticle

Abstract

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.
Original languageEnglish
Pages (from-to)105-130
Number of pages26
JournalInternational Journal of Cooperative Information Systems
Volume5
Issue number2&3
Publication statusPublished - 1997

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Autonomous agents
Industry

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Jennings, N. R., Faratin, P., Johnson, M. J., Norman, T. J., O'Brien, P., & Wiegand, M. (1997). Agent-Based Business Process Management. International Journal of Cooperative Information Systems, 5(2&3), 105-130.

Agent-Based Business Process Management. / Jennings, N. R.; Faratin, P.; Johnson, M. J.; Norman, Timothy J; O'Brien, P.; Wiegand, M.

In: International Journal of Cooperative Information Systems, Vol. 5, No. 2&3, 1997, p. 105-130.

Research output: Contribution to journalArticle

Jennings, NR, Faratin, P, Johnson, MJ, Norman, TJ, O'Brien, P & Wiegand, M 1997, 'Agent-Based Business Process Management', International Journal of Cooperative Information Systems, vol. 5, no. 2&3, pp. 105-130.
Jennings NR, Faratin P, Johnson MJ, Norman TJ, O'Brien P, Wiegand M. Agent-Based Business Process Management. International Journal of Cooperative Information Systems. 1997;5(2&3):105-130.
Jennings, N. R. ; Faratin, P. ; Johnson, M. J. ; Norman, Timothy J ; O'Brien, P. ; Wiegand, M. / Agent-Based Business Process Management. In: International Journal of Cooperative Information Systems. 1997 ; Vol. 5, No. 2&3. pp. 105-130.
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