This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.
|Number of pages||26|
|Journal||International Journal of Cooperative Information Systems|
|Publication status||Published - 1997|
Jennings, N. R., Faratin, P., Johnson, M. J., Norman, T. J., O'Brien, P., & Wiegand, M. (1997). Agent-Based Business Process Management. International Journal of Cooperative Information Systems, 5(2&3), 105-130.