An evaluation of patient satisfaction with an information leaflet for trauma survivors

Carol Robertson, Susan Klein, Heather Bullen, David A. Alexander

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

A new leaflet that provided information about posttraumatic reactions and how to deal with them was distributed within 14 days of attendance at the Accident and Emergency Department (ED), Aberdeen Royal Infirmary, to a heterogeneous sample of trauma patients (N = 222). An evaluation form to assess satisfaction with the leaflet was also mailed with the leaflet. A sample of 98 (44%) of the initial patient group responded, and 96% of them reported the leaflet as either very helpful or helpful. Satisfaction with the leaflet was not affected by age, by gender, or by the type of trauma encountered. Overall, the findings confirmed that such a leaflet is well received by trauma patients attending an ED.

Original languageEnglish
Pages (from-to)329-332
Number of pages3
JournalJournal of Traumatic Stress
Volume15
Issue number4
DOIs
Publication statusPublished - Aug 2002

Keywords

  • trauma
  • leaflet
  • information
  • patient satisfaction

Cite this

An evaluation of patient satisfaction with an information leaflet for trauma survivors. / Robertson, Carol; Klein, Susan; Bullen, Heather; Alexander, David A.

In: Journal of Traumatic Stress, Vol. 15, No. 4, 08.2002, p. 329-332.

Research output: Contribution to journalArticle

Robertson, Carol ; Klein, Susan ; Bullen, Heather ; Alexander, David A. / An evaluation of patient satisfaction with an information leaflet for trauma survivors. In: Journal of Traumatic Stress. 2002 ; Vol. 15, No. 4. pp. 329-332.
@article{e5435f1fbb12429e91401db092f14af6,
title = "An evaluation of patient satisfaction with an information leaflet for trauma survivors",
abstract = "A new leaflet that provided information about posttraumatic reactions and how to deal with them was distributed within 14 days of attendance at the Accident and Emergency Department (ED), Aberdeen Royal Infirmary, to a heterogeneous sample of trauma patients (N = 222). An evaluation form to assess satisfaction with the leaflet was also mailed with the leaflet. A sample of 98 (44{\%}) of the initial patient group responded, and 96{\%} of them reported the leaflet as either very helpful or helpful. Satisfaction with the leaflet was not affected by age, by gender, or by the type of trauma encountered. Overall, the findings confirmed that such a leaflet is well received by trauma patients attending an ED.",
keywords = "trauma, leaflet, information, patient satisfaction",
author = "Carol Robertson and Susan Klein and Heather Bullen and Alexander, {David A.}",
year = "2002",
month = "8",
doi = "10.1023/A:1016208013386",
language = "English",
volume = "15",
pages = "329--332",
journal = "Journal of Traumatic Stress",
issn = "0894-9867",
publisher = "John Wiley and Sons Inc.",
number = "4",

}

TY - JOUR

T1 - An evaluation of patient satisfaction with an information leaflet for trauma survivors

AU - Robertson, Carol

AU - Klein, Susan

AU - Bullen, Heather

AU - Alexander, David A.

PY - 2002/8

Y1 - 2002/8

N2 - A new leaflet that provided information about posttraumatic reactions and how to deal with them was distributed within 14 days of attendance at the Accident and Emergency Department (ED), Aberdeen Royal Infirmary, to a heterogeneous sample of trauma patients (N = 222). An evaluation form to assess satisfaction with the leaflet was also mailed with the leaflet. A sample of 98 (44%) of the initial patient group responded, and 96% of them reported the leaflet as either very helpful or helpful. Satisfaction with the leaflet was not affected by age, by gender, or by the type of trauma encountered. Overall, the findings confirmed that such a leaflet is well received by trauma patients attending an ED.

AB - A new leaflet that provided information about posttraumatic reactions and how to deal with them was distributed within 14 days of attendance at the Accident and Emergency Department (ED), Aberdeen Royal Infirmary, to a heterogeneous sample of trauma patients (N = 222). An evaluation form to assess satisfaction with the leaflet was also mailed with the leaflet. A sample of 98 (44%) of the initial patient group responded, and 96% of them reported the leaflet as either very helpful or helpful. Satisfaction with the leaflet was not affected by age, by gender, or by the type of trauma encountered. Overall, the findings confirmed that such a leaflet is well received by trauma patients attending an ED.

KW - trauma

KW - leaflet

KW - information

KW - patient satisfaction

U2 - 10.1023/A:1016208013386

DO - 10.1023/A:1016208013386

M3 - Article

VL - 15

SP - 329

EP - 332

JO - Journal of Traumatic Stress

JF - Journal of Traumatic Stress

SN - 0894-9867

IS - 4

ER -