Best value - Total quality management for local government?

George A. Boyne, Julian S. Gould–Williams, Jennifer Law, Richard M. Walker

    Research output: Contribution to journalArticlepeer-review

    33 Citations (Scopus)

    Abstract

    This article argues that Best Value is a form of Total Quality Management (TQM). At the core of Best Value are the TQM principles of customer focus, continuous improvement and team-working. To discover if Best Value will deliver the performance improvements expected of local government, the authors examine evidence on the relationship between TQM and performance. Performance is most likely to be improved if the whole TQM approach is implemented in the Best Value framework.

    Original languageEnglish
    Pages (from-to)9-16
    Number of pages8
    JournalPublic Money and Management
    Volume22
    Issue number3
    DOIs
    Publication statusPublished - 2002

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