Capacity, leadership, and organizational performance: Testing the black box model of public management

Rhys Andrews*, George A. Boyne

*Corresponding author for this work

    Research output: Contribution to journalReview article

    67 Citations (Scopus)

    Abstract

    According to recent " black box" models of public management, managerial capacity is a critical component for achieving service delivery improvement. In particular, black box models assume that the impact of management systems is maximized through integration with effective leadership. This assumption is tested by analyzing the effects of managerial capacity and organizational leadership on the performance of English local governments, while controlling for a range of other variables, including organizational size, resources, external constraints, and past performance. Empirical results show that capacity possesses a positive statistical association with local government performance and that leadership can enhance the impact of effective management systems.

    Original languageEnglish
    Pages (from-to)443-454
    Number of pages12
    JournalPublic Administration Review
    Volume70
    Issue number3
    DOIs
    Publication statusPublished - May 2010

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