Centralization, organizational strategy, and public service performance

Rhys Andrews*, George A. Boyne, Jennifer Law, Richard M. Walker

*Corresponding author for this work

    Research output: Contribution to journalArticle

    89 Citations (Scopus)

    Abstract

    We test the separate and joint effects of centralization and organizational strategy on the performance of 53 UK public service organizations. Centralization is measured as both the hierarchy of authority and the degree of participation in decision making, whereas strategy is measured as the extent to which service providers are prospectors, defenders, and reactors. We find that centralization has no independent effect on service performance, even when controlling for prior performance, service expenditure, and external constraints. However, the impact of centralization is contingent on the strategic orientation of organizations. Centralized decision making works best in conjunction with defending, and decentralized decision making works best in organizations that emphasize prospecting.

    Original languageEnglish
    Pages (from-to)57-80
    Number of pages24
    JournalJournal of Public Administration Research and Theory
    Volume19
    Issue number1
    Early online date18 Dec 2007
    DOIs
    Publication statusPublished - Jan 2009

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    centralization
    public service
    decision making
    performance
    service provider
    expenditures
    participation
    Public services
    Organizational strategy
    Centralization
    Service performance
    Decision making

    ASJC Scopus subject areas

    • Sociology and Political Science
    • Public Administration
    • Marketing

    Cite this

    Centralization, organizational strategy, and public service performance. / Andrews, Rhys; Boyne, George A.; Law, Jennifer; Walker, Richard M.

    In: Journal of Public Administration Research and Theory, Vol. 19, No. 1, 01.2009, p. 57-80.

    Research output: Contribution to journalArticle

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