TY - CHAP
T1 - Developing a real time passenger information system for rural areas
AU - Papangelis, Konstantinos
AU - Sripada, Somayajulu
AU - Corsar, David
AU - Velaga, Nagendra
AU - Edwards, Peter
AU - Nelson, John D.
PY - 2013/1/1
Y1 - 2013/1/1
N2 - Passengers in rural areas are provided with little or no information regarding public transport disruptions. This can result in high levels of travel uncertainty with significant potential to affect travel behaviour. This paper, through 52 interviews, and 7 focus groups in rural areas in Scotland and England, explores the passenger experience, and the technology usage of individuals during disruption. The analysis indicates that a wide range of behavioural responses are evident, extending well beyond the choice of route or mode of transport. Further, we identify that the individual utilises various technologies (e.g. social media), and kinship networks to insulate against the effects of disruption. In addition, we present the co-design process of a set of technologies (a smartphone application and and an SMS service) that aim to improve the passenger exprience during disruption. This work provides an initial step towards understanding the interplay between disruption, passenger experience, and the design space for improving the passenger experience of individuals during disruption.
AB - Passengers in rural areas are provided with little or no information regarding public transport disruptions. This can result in high levels of travel uncertainty with significant potential to affect travel behaviour. This paper, through 52 interviews, and 7 focus groups in rural areas in Scotland and England, explores the passenger experience, and the technology usage of individuals during disruption. The analysis indicates that a wide range of behavioural responses are evident, extending well beyond the choice of route or mode of transport. Further, we identify that the individual utilises various technologies (e.g. social media), and kinship networks to insulate against the effects of disruption. In addition, we present the co-design process of a set of technologies (a smartphone application and and an SMS service) that aim to improve the passenger exprience during disruption. This work provides an initial step towards understanding the interplay between disruption, passenger experience, and the design space for improving the passenger experience of individuals during disruption.
UR - http://www.scopus.com/inward/record.url?scp=84880863972&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-39215-3_19
DO - 10.1007/978-3-642-39215-3_19
M3 - Chapter
AN - SCOPUS:84880863972
SN - 9783642392146
VL - 8017 LNCS
T3 - Lecture Notes in Computer Science
SP - 153
EP - 162
BT - Human Interface and the Management of Information. Information and Interaction for Health, Safety, Mobility and Complex Environments
PB - Springer
ER -