Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

Stephen Pearce

doi:10.1109/MECO49872.2020.9134153

Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

Research output: Chapter in Book/Report/Conference proceeding › Published conference contribution

Abstract

Designing for customer resources in service processes can impact efficiency, economies of scale, control and customization. There are analogue or digital process steps, digital will be embedded into devices or software. Knowing when to use analogue and digital is a service design choice. Process Chain Network diagrams can aid decision making and help design for service interactions and user acceptance. Case examples using the methodology illustrate the design and theoretical approach. These case examples show service process design is a strategic and competitive mechanism for service organizations.

Original language	English
Title of host publication	9th Mediterranean Conference on Embedded Computing (MECO)
Publisher	IEEE Explore
DOIs	https://doi.org/10.1109/MECO49872.2020.9134153
Publication status	Published - 11 Jun 2020

Access to Document

10.1109/MECO49872.2020.9134153

MECO2020 Pearce Final 1.0 AcceptFinal published version, 162 KB

https://ieeexplore.ieee.org/abstract/document/9134153Licence: Other

Cite this

@inproceedings{710f38d1c84a4fe9b3b251c4cf95835d,

title = "Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes",

abstract = "Designing for customer resources in service processes can impact efficiency, economies of scale, control and customization. There are analogue or digital process steps, digital will be embedded into devices or software. Knowing when to use analogue and digital is a service design choice. Process Chain Network diagrams can aid decision making and help design for service interactions and user acceptance. Case examples using the methodology illustrate the design and theoretical approach. These case examples show service process design is a strategic and competitive mechanism for service organizations.",

author = "Stephen Pearce",

year = "2020",

month = jun,

day = "11",

doi = "10.1109/MECO49872.2020.9134153",

language = "English",

booktitle = "9th Mediterranean Conference on Embedded Computing (MECO)",

publisher = "IEEE Explore",

}

TY - GEN

T1 - Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

AU - Pearce, Stephen

PY - 2020/6/11

Y1 - 2020/6/11

N2 - Designing for customer resources in service processes can impact efficiency, economies of scale, control and customization. There are analogue or digital process steps, digital will be embedded into devices or software. Knowing when to use analogue and digital is a service design choice. Process Chain Network diagrams can aid decision making and help design for service interactions and user acceptance. Case examples using the methodology illustrate the design and theoretical approach. These case examples show service process design is a strategic and competitive mechanism for service organizations.

AB - Designing for customer resources in service processes can impact efficiency, economies of scale, control and customization. There are analogue or digital process steps, digital will be embedded into devices or software. Knowing when to use analogue and digital is a service design choice. Process Chain Network diagrams can aid decision making and help design for service interactions and user acceptance. Case examples using the methodology illustrate the design and theoretical approach. These case examples show service process design is a strategic and competitive mechanism for service organizations.

U2 - 10.1109/MECO49872.2020.9134153

DO - 10.1109/MECO49872.2020.9134153

M3 - Published conference contribution

BT - 9th Mediterranean Conference on Embedded Computing (MECO)

PB - IEEE Explore

ER -

Digital and Analogue interactions: Process Chain Networks for the Design of Service Processes

Abstract

Access to Document

Fingerprint

Cite this