From the Concept of Flexible Mobility Services to the ‘Shared Mobility Services Agency’

Giorgio Ambrosino, John D Nelson, Marco Boero, Dora Ramazzotti

Research output: Chapter in Book/Report/Conference proceedingChapter

4 Citations (Scopus)
6 Downloads (Pure)


This chapter introduces the concept of the Shared Mobility Services Agency for the planning and managing of collective transport services at urban and regional level.

Building on previous work which established the concept of the Flexible Transport Service (FTS) Agency as a single co-ordination centre for different flexible services, this chapter extends the concept to consolidate the role of the Agency as a Shared Mobility Centre, including the integration of different on-demand or New Mobility Services and the co-ordination of different key actors in a co-modal approach. Specific attention is given to the enabling information and communication technology (ICT) architecture and standards and to the actions needed for consolidating the Agency’s role.

Findings indicate the fundamental role of the Public Transport Authority (local or regional) to enable the implementation of the concept. Priorities include: recognizing the Agency as an added value service for the area; supporting possible interaction/synergy among different Dispatch Centres and/or with other paratransit services; and defining a specific set of indicators measuring the quality and quantitative of service that are different from those of the conventional transport service.

In a time when household and public expenditure are under pressure, coupled with rapid technology progress (especially enhanced connectivity) the shared mobility services Agency offers a co-ordinated solution to planning and managing collective transport services, including New Mobility Services (represented by recent solutions like Uber, Sidecar, Lyft and BlaBlaCar) which are not yet integrated with traditional transport services.
Original languageEnglish
Title of host publicationParatransit
Subtitle of host publicationShaping the Flexible Transport Future
EditorsCorrine Mulley, John D Nelson
PublisherEmerald Group Publishing Limited
Number of pages13
ISBN (Electronic)978-1-78635-225-5
ISBN (Print)978-1786352262, 1786352265
Publication statusPublished - 2016

Publication series

NameTransport and Sustainability
PublisherEmerald Insight
ISSN (Print)2044-9941


  • flexible transport services
  • agency
  • urban
  • authority
  • ICT


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