Goal Directed Conflict Resolution and Policy Refinement

Mukta Sumeet Aphale, Timothy J Norman, Murat Sensoy

Research output: Contribution to conferencePaper

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Abstract

A policy (or norm) is a guideline stating what is allowed, what is forbidden and what is obligated for an entity, in a certain situation, so that an acceptable outcome is achieved. Policies occur in many types of scenarios, whether they are loose social networks of individuals or highly structured institutions. It is important for policies to be consistent and to support the goals of an organisation. This requires a thorough understanding of the implications of introducing specific policies and how they interact. It is difficult, even for experts, to write consistent, unambiguous and accurate policies, and conflicts are practically unavoidable. In this paper we address the challenge of providing automated support for identifying and resolving logical and functional conflicts. We present a model of conflict identification and resolution that focuses attention on conflicts that are most critical to the goals of the organisation.
Original languageEnglish
Number of pages15
Publication statusPublished - 2012
Event14th International Workshop on Coordination, Organizations, Institutions and Norms in Agent Systems - Valencia, Spain
Duration: 4 Jun 2012 → …

Conference

Conference14th International Workshop on Coordination, Organizations, Institutions and Norms in Agent Systems
CountrySpain
CityValencia
Period4/06/12 → …

Cite this

Aphale, M. S., Norman, T. J., & Sensoy, M. (2012). Goal Directed Conflict Resolution and Policy Refinement. Paper presented at 14th International Workshop on Coordination, Organizations, Institutions and Norms in Agent Systems, Valencia, Spain.