A policy (or norm) is a guideline stating what is allowed, what is forbidden and what is obligated for an entity, in a certain situation, so that an acceptable outcome is achieved. Policies occur in many types of scenarios, whether they are loose social networks of individuals or highly structured institutions. It is important for policies to be consistent and to support the goals of an organisation. This requires a thorough understanding of the implications of introducing specific policies and how they interact. It is difficult, even for experts, to write consistent, unambiguous and accurate policies, and conflicts are practically unavoidable. In this paper we address the challenge of providing automated support for identifying and resolving logical and functional conflicts. We present a model of conflict identification and resolution that focuses attention on conflicts that are most critical to the goals of the organisation.
|Number of pages||15|
|Publication status||Published - 2012|
|Event||14th International Workshop on Coordination, Organizations, Institutions and Norms in Agent Systems - Valencia, Spain|
Duration: 4 Jun 2012 → …
|Conference||14th International Workshop on Coordination, Organizations, Institutions and Norms in Agent Systems|
|Period||4/06/12 → …|
Aphale, M. S., Norman, T. J., & Sensoy, M. (2012). Goal Directed Conflict Resolution and Policy Refinement. Paper presented at 14th International Workshop on Coordination, Organizations, Institutions and Norms in Agent Systems, Valencia, Spain.