How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

Louise Locock, Catherine M. Montgomery^* (Corresponding Author), Stephen Parkin, Alison Chisholm, Jennifer Bostock, Sue Dopson, Melanie Gager, Elizabeth Gibbons, Chris Graham, Jenny King, Angela Martin, John Powell, Sue Ziebland

^*Corresponding author for this work