How far has market orientation penetrated public organizations? An empirical test on customer satisfaction

Richard M. Walker*, Gene A. Brewer, George A. Boyne

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingChapter

    4 Citations (Scopus)
    Original languageEnglish
    Title of host publicationReasserting the Public in Public Services
    Subtitle of host publicationNew Public Management Reforms
    PublisherRoutledge Taylor & Francis Group
    Pages63-78
    Number of pages16
    ISBN (Print)0203858522, 9780203858523
    DOIs
    Publication statusPublished - 9 Feb 2010

    Cite this

    Walker, R. M., Brewer, G. A., & Boyne, G. A. (2010). How far has market orientation penetrated public organizations? An empirical test on customer satisfaction. In Reasserting the Public in Public Services: New Public Management Reforms (pp. 63-78). Routledge Taylor & Francis Group. https://doi.org/10.4324/9780203858523