How frontline teams engage with patient-centred quality improvement

Louise Locock* (Corresponding Author), Stephen Parkin, Catherine Montgomery, Alison Chisholm

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Improving patient experience is a key part of quality improvement in the NHS; a lot of patient feedback is collected but not necessarily acted on. A study explored how frontline hospital ward teams engage with this data, finding that progress was generally greater when there was support from a central patient experience function and when the ward team comprised a range of professionals of different levels of seniority. This provides a wider range of skills, networks, ideas, resources and authority.
Original languageEnglish
Pages (from-to)34-36
Number of pages3
JournalNursing Times
Issue number2
Publication statusPublished - Feb 2021


  • Quality improvement
  • Patient feedback
  • Patient experience


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