Improving patient experience is a key part of quality improvement in the NHS; a lot of patient feedback is collected but not necessarily acted on. A study explored how frontline hospital ward teams engage with this data, finding that progress was generally greater when there was support from a central patient experience function and when the ward team comprised a range of professionals of different levels of seniority. This provides a wider range of skills, networks, ideas, resources and authority.
|Number of pages||3|
|Publication status||Accepted/In press - 29 Apr 2020|
- Quality improvement
- Patient feedback
- Patient experience