How the stigma of low literacy can impair patient-professional spoken interactions and affect health

insights from a qualitative investigation

Phyllis Easton, Vikki A Entwistle, Brian Williams

Research output: Contribution to journalArticle

44 Citations (Scopus)
4 Downloads (Pure)

Abstract

Low literacy is a significant problem across the developed world. A considerable body of research has reported associations between low literacy and less appropriate access to healthcare services, lower likelihood of self-managing health conditions well, and poorer health outcomes. There is a need to explore the previously neglected perspectives of people with low literacy to help explain how low literacy can lead to poor health, and to consider how to improve the ability of health services to meet their needs.
Original languageEnglish
Article number319
JournalBMC Health Services Research
Volume13
DOIs
Publication statusPublished - 16 Aug 2013

Fingerprint

Health
Aptitude
Health Services
Delivery of Health Care
Literacy
Research

Keywords

  • low literacy
  • patient-provider communication
  • patient-provider relationships
  • person-centred care
  • qualitative

Cite this

How the stigma of low literacy can impair patient-professional spoken interactions and affect health : insights from a qualitative investigation. / Easton, Phyllis; Entwistle, Vikki A; Williams, Brian.

In: BMC Health Services Research, Vol. 13, 319, 16.08.2013.

Research output: Contribution to journalArticle

@article{c5c6a0a91118458983c4c1714dedf7e8,
title = "How the stigma of low literacy can impair patient-professional spoken interactions and affect health: insights from a qualitative investigation",
abstract = "Low literacy is a significant problem across the developed world. A considerable body of research has reported associations between low literacy and less appropriate access to healthcare services, lower likelihood of self-managing health conditions well, and poorer health outcomes. There is a need to explore the previously neglected perspectives of people with low literacy to help explain how low literacy can lead to poor health, and to consider how to improve the ability of health services to meet their needs.",
keywords = "low literacy, patient-provider communication, patient-provider relationships, person-centred care, qualitative",
author = "Phyllis Easton and Entwistle, {Vikki A} and Brian Williams",
year = "2013",
month = "8",
day = "16",
doi = "10.1186/1472-6963-13-319",
language = "English",
volume = "13",
journal = "BMC Health Services Research",
issn = "1472-6963",
publisher = "BioMed Central",

}

TY - JOUR

T1 - How the stigma of low literacy can impair patient-professional spoken interactions and affect health

T2 - insights from a qualitative investigation

AU - Easton, Phyllis

AU - Entwistle, Vikki A

AU - Williams, Brian

PY - 2013/8/16

Y1 - 2013/8/16

N2 - Low literacy is a significant problem across the developed world. A considerable body of research has reported associations between low literacy and less appropriate access to healthcare services, lower likelihood of self-managing health conditions well, and poorer health outcomes. There is a need to explore the previously neglected perspectives of people with low literacy to help explain how low literacy can lead to poor health, and to consider how to improve the ability of health services to meet their needs.

AB - Low literacy is a significant problem across the developed world. A considerable body of research has reported associations between low literacy and less appropriate access to healthcare services, lower likelihood of self-managing health conditions well, and poorer health outcomes. There is a need to explore the previously neglected perspectives of people with low literacy to help explain how low literacy can lead to poor health, and to consider how to improve the ability of health services to meet their needs.

KW - low literacy

KW - patient-provider communication

KW - patient-provider relationships

KW - person-centred care

KW - qualitative

U2 - 10.1186/1472-6963-13-319

DO - 10.1186/1472-6963-13-319

M3 - Article

VL - 13

JO - BMC Health Services Research

JF - BMC Health Services Research

SN - 1472-6963

M1 - 319

ER -