Impact of the Use of Information Technology on Employee Stress Level and Job Satisfaction: A Study Conducted in the Sri Lankan Banking and Financial Sector

Increasing use of information technology by business organizations has brought some severe effects on human behavior aspects. Organizations have become conscious about shortcomings of IT such as 'technophobia' and 'technostress' and are interested in seeking solutions to minimize negative effects of IT. This research deals with the impact IT has on employee behaviour: particularly on stress level and job satisfaction. The research approach used is the deductive method of reasoning. Using the survey method as the research strategy, a crosssectional study was conducted involving the Sri Lankan banking and financial sector, chosen through multi-stage probability sampling. A sample was studied using a questionnaire as the data collection tool. Data gathered from the sample was descriptively analyzed as well as cross-tabulated to infer secondary associations between demographic factors. For statistical analysis, Spearman's correlation was used and the process of analysis was carried out through SPSS statistical software.