Interventions for providers to promote a patient-centred approach in clinical consultations: A systematic review

Simon Lewin, Zoe Christina Skea, Vikki Ann Entwistle, Merrick Zwarenstein, Judy Dick

Research output: Contribution to journalLiterature review

462 Citations (Scopus)


Problems in health care may arise from healthcare providers focusing on managing diseases rather than on people and their health problems. Patient-centred approaches are increasingly incorporated into training for providers, although 'patient-centredness' is hard to define or measure. Interventions focus on issues like consultation style, developing empathy, and identifying and handling emotional problems. This review of trials found that training in patient-centredness for healthcare providers may improve communication with patients, enable clarification of patients' concerns in consultations and improve satisfaction with care. It is not clear whether this training makes a difference to healthcare use or outcomes.
Original languageEnglish
JournalCochrane Database of Systematic Reviews
Issue number4
Early online date23 Oct 2001
Publication statusPublished - 2001


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