Abstract
This article explores the factors affecting citizen satisfaction with public services for the Turkish case.
By developing an index for citizen satisfaction and employing multi-level analysis to quantify the determinants
of satisfaction; this article incorporates individual, household and local level explanatory variables. The
empirical analysis is based on Life Satisfaction Survey of Turkish Statistical Institute, which is conducted in
2013 with 190,000 participants. While many factors account for citizen satisfaction, the article reveals that
education level, interest in politics, and religiosity are the primary determinants of satisfaction from public
services. The article maintains that with higher levels of educational attainment and political interest, people
tend to have lower satisfaction levels. On the other hand, religious people tend to hold higher satisfaction
levels with public services..
By developing an index for citizen satisfaction and employing multi-level analysis to quantify the determinants
of satisfaction; this article incorporates individual, household and local level explanatory variables. The
empirical analysis is based on Life Satisfaction Survey of Turkish Statistical Institute, which is conducted in
2013 with 190,000 participants. While many factors account for citizen satisfaction, the article reveals that
education level, interest in politics, and religiosity are the primary determinants of satisfaction from public
services. The article maintains that with higher levels of educational attainment and political interest, people
tend to have lower satisfaction levels. On the other hand, religious people tend to hold higher satisfaction
levels with public services..
| Translated title of the contribution | Multi-Level Analysis of Public Services and Citizen Satisfaction: The Case of Turkey |
|---|---|
| Original language | Other |
| Pages (from-to) | 26-53 |
| Number of pages | 29 |
| Journal | Ekonomik Yaklasim |
| DOIs | |
| Publication status | Published - 3 Jun 2020 |