Never the Twain Shall Meet? Knowledge strategies for digitalization in healthcare

Yang Zhao*, J. Ignacio Canales

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

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Abstract

This paper explores the formation of knowledge strategies in digitalization of healthcare organizations. Adopting a case study design, we explore how divergent professional groups including the management team, healthcare professionals and IT engineers in a Chinese hospital come together to develop coherent knowledge strategies during its digital transformation. The findings reveal four phases by which the interplays between the professional groups shaped the knowledge strategies. We systematically analyze the drivers, formation processes and outcomes of the knowledge strategies. Based on the findings, we propose four lessons that may help professional organizations at different stages of digitalization structure knowledge strategies that can stimulate knowledge creation, application, and synthesis. The study advances the understanding of knowledge strategy by emphasizing the interactions between diversified professional groups and the integration of different types of knowledge in achieving organizational goals. It also sheds light on the complexity and dynamics of knowledge strategy in the digitalization process of knowledge-intensive organizations.
Original languageEnglish
JournalTechnological Forecasting and Social Change
Volume170
DOIs
Publication statusPublished - 1 Sep 2021

Keywords

  • Knowledge management
  • knowledge strategy
  • knowledge intensive organization
  • digitalization
  • healthcare
  • case study

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