TY - JOUR
T1 - Organizational strategy, external regulation and public service performance
AU - Andrews, Rhys
AU - Boyne, George A.
AU - Law, Jennifer
AU - Walker, Richard M.
PY - 2008/3
Y1 - 2008/3
N2 - We test the separate and joint effects of strategy and regulation on public service performance. Strategy is measured as the extent to which service providers are prospectors, defenders and reactors. Regulation is assessed on the basis of the number of inspection events and service managers' perceptions of the supportiveness of regulators. We find that, controlling for prior performance and the level of service expenditure, prospecting is a more successful strategy than defending or reacting. In addition, inspection events generally disrupt the relationship between strategy and performance, but regulation that is supportive reinforces this relationship. The evidence suggests that the impact of organizational strategies in the public sector is contingent on the characteristics of regulatory regimes.
AB - We test the separate and joint effects of strategy and regulation on public service performance. Strategy is measured as the extent to which service providers are prospectors, defenders and reactors. Regulation is assessed on the basis of the number of inspection events and service managers' perceptions of the supportiveness of regulators. We find that, controlling for prior performance and the level of service expenditure, prospecting is a more successful strategy than defending or reacting. In addition, inspection events generally disrupt the relationship between strategy and performance, but regulation that is supportive reinforces this relationship. The evidence suggests that the impact of organizational strategies in the public sector is contingent on the characteristics of regulatory regimes.
UR - http://www.scopus.com/inward/record.url?scp=40449096969&partnerID=8YFLogxK
U2 - 10.1111/j.1467-9299.2007.00695.x
DO - 10.1111/j.1467-9299.2007.00695.x
M3 - Article
AN - SCOPUS:40449096969
SN - 0033-3298
VL - 86
SP - 185
EP - 203
JO - Public Administration
JF - Public Administration
IS - 1
ER -