People and process: making sense of change management

Patrick Mark Dawson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper is about the ways that we seek to manage, steer, resist and make sense of change. It views change as
a fluid process that may take unexpected turns. In clarifying what we mean by change and challenging linear
stage models, a more dynamic perspective is advocated. A short case study is used to highlight the political
aspects of change and to raise critical awareness of some of the key issues that can arise. The paper concludes
with some practical guidelines arguing that it is the processual nature of change that makes it both a difficult
yet fascinating area to explore...
Original languageEnglish
Title of host publicationICOMS Asset Management Conference
Publication statusPublished - May 2008

Keywords

  • people
  • process
  • change
  • organization
  • resistance
  • communication
  • politics
  • processual

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  • Cite this

    Dawson, P. M. (2008). People and process: making sense of change management. In ICOMS Asset Management Conference