People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption

Konstantinos Papangelis; Alan Chamberlain; Nagendra Velaga; David Corsar; Somayajulu Sripada; John Nelson; Mark Beecroft

doi:10.1007/978-3-319-06498-7_1

People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption

Konstantinos Papangelis, Alan Chamberlain, Nagendra Velaga, David Corsar, Somayajulu Sripada, John Nelson, Mark Beecroft

Research output: Chapter in Book/Report/Conference proceeding › Published conference contribution

Abstract

Public transport information provision in rural areas is often fragmented and of poor quality at best and non-existent at worst. This can have a significant impact on the everyday life of the inhabitants of rural areas, particularly in terms of limiting their travel choices and thereby their opportunities to access goods, service and social networks. Inadequate information provision also poses significant challenges during times of transport disruption. In this paper we examine the responses from a series of interviews (69) and focus groups (9) in which we explored the rural passengers’ experience during disruption, their coping strategies, and their behavioural responses to disruption. We identify that each passenger experiences disruption uniquely, and that the behavioral adaptation of the passenger relates to the severity and impact of the disruption. Furthermore, we identify that the most prevalent ways of mitigating the impacts of disruption is through time buffering and the use of kinship networks. Based on these findings and six co-design sessions with rural passengers we were able co-design and develop a prototype passenger information system to support the passenger during disruption. The results of this work aim to advance understandings of the interplay of technology, information provision, and passenger experience under disruption.

Original language	English
Title of host publication	COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France)
Editors	Chiara Rossitto, Luigina Ciolfi, David Martin, Bernard Conein
Publisher	Springer
Pages	1-15
Number of pages	15
ISBN (Electronic)	9783319064987
ISBN (Print)	9783319064970
DOIs	https://doi.org/10.1007/978-3-319-06498-7_1
Publication status	Published - 2014
Event	11th International Conference on the Design of Cooperative Systems - Nice, France Duration: 27 May 2014 → 30 May 2014

Conference

Conference	11th International Conference on the Design of Cooperative Systems
Abbreviated title	COOP 2014
Country/Territory	France
City	Nice
Period	27/05/14 → 30/05/14

Bibliographical note

Acknowledgments
The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Research Hub; award reference: EP/G066051/1. Further, we would like to acknowledge the RCUK research grant EP/J000604/2.

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10.1007/978-3-319-06498-7_1Licence: Unspecified

Gowri Sripada
- Engineering, National Decommissioning Centre
- Computational Linguistics at Aberdeen
- School of Natural & Computing Sciences, Computing Science - Senior Lecturer
Person: Academic

Cite this

Papangelis, K., Chamberlain, A., Velaga, N., Corsar, D., Sripada, S., Nelson, J., & Beecroft, M. (2014). People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption. In C. Rossitto, L. Ciolfi, D. Martin, & B. Conein (Eds.), COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France) (pp. 1-15). Springer . https://doi.org/10.1007/978-3-319-06498-7_1

People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption. / Papangelis, Konstantinos; Chamberlain, Alan; Velaga, Nagendra et al.
COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France). ed. / Chiara Rossitto; Luigina Ciolfi; David Martin; Bernard Conein. Springer , 2014. p. 1-15.

Research output: Chapter in Book/Report/Conference proceeding › Published conference contribution

Papangelis, K, Chamberlain, A, Velaga, N, Corsar, D, Sripada, S, Nelson, J & Beecroft, M 2014, People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption. in C Rossitto, L Ciolfi, D Martin & B Conein (eds), COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France). Springer , pp. 1-15, 11th International Conference on the Design of Cooperative Systems, Nice, France, 27/05/14. https://doi.org/10.1007/978-3-319-06498-7_1

Papangelis K, Chamberlain A, Velaga N, Corsar D, Sripada S, Nelson J et al. People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption. In Rossitto C, Ciolfi L, Martin D, Conein B, editors, COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France). Springer . 2014. p. 1-15 Epub 2014 Jun 3. doi: 10.1007/978-3-319-06498-7_1

Papangelis, Konstantinos ; Chamberlain, Alan ; Velaga, Nagendra et al. / People, Plans and Place : Understanding and Supporting Responses to Rural Public Transport Disruption. COOP 2014 - Proceedings of the 11th International Conference on the Design of Cooperative Systems, 27-30 May 2014, Nice (France). editor / Chiara Rossitto ; Luigina Ciolfi ; David Martin ; Bernard Conein. Springer , 2014. pp. 1-15

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abstract = "Public transport information provision in rural areas is often fragmented and of poor quality at best and non-existent at worst. This can have a significant impact on the everyday life of the inhabitants of rural areas, particularly in terms of limiting their travel choices and thereby their opportunities to access goods, service and social networks. Inadequate information provision also poses significant challenges during times of transport disruption. In this paper we examine the responses from a series of interviews (69) and focus groups (9) in which we explored the rural passengers{\textquoteright} experience during disruption, their coping strategies, and their behavioural responses to disruption. We identify that each passenger experiences disruption uniquely, and that the behavioral adaptation of the passenger relates to the severity and impact of the disruption. Furthermore, we identify that the most prevalent ways of mitigating the impacts of disruption is through time buffering and the use of kinship networks. Based on these findings and six co-design sessions with rural passengers we were able co-design and develop a prototype passenger information system to support the passenger during disruption. The results of this work aim to advance understandings of the interplay of technology, information provision, and passenger experience under disruption.",

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AB - Public transport information provision in rural areas is often fragmented and of poor quality at best and non-existent at worst. This can have a significant impact on the everyday life of the inhabitants of rural areas, particularly in terms of limiting their travel choices and thereby their opportunities to access goods, service and social networks. Inadequate information provision also poses significant challenges during times of transport disruption. In this paper we examine the responses from a series of interviews (69) and focus groups (9) in which we explored the rural passengers’ experience during disruption, their coping strategies, and their behavioural responses to disruption. We identify that each passenger experiences disruption uniquely, and that the behavioral adaptation of the passenger relates to the severity and impact of the disruption. Furthermore, we identify that the most prevalent ways of mitigating the impacts of disruption is through time buffering and the use of kinship networks. Based on these findings and six co-design sessions with rural passengers we were able co-design and develop a prototype passenger information system to support the passenger during disruption. The results of this work aim to advance understandings of the interplay of technology, information provision, and passenger experience under disruption.

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ER -

People, Plans and Place: Understanding and Supporting Responses to Rural Public Transport Disruption

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Bibliographical note

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Gowri Sripada

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