Pharmacy customers' views and experiences of using pharmacies which provide drug misuse services

Catriona Isobel Matheson, Thane Lawrie, Christine Margaret Bond, K. Roberts

Research output: Contribution to journalArticle

20 Citations (Scopus)

Abstract

This study aimed to determine whether pharmacy customers are deterred from using a pharmacy that offers services to drug misusers. If patients are deterred, what are their specific concerns? The study was qualitative and three different groups were interviewed about their views on pharmacies providing services to drug misusers (i) pharmacy customers, (ii) local community councils and (iii) local drug forums. This paper focuses on pharmacy customer interview results. Interviews were conducted in 10 pharmacies, five in Aberdeen and five in Glasgow, both areas of high drug misuse. The pharmacy customers were attending pharmacies with high, medium and low involvement with drug misusers and were located in city centre, suburban and rural locations. Pharmacy customers were generally supportive of pharmacies offering services to drug misusers. However, their support was often qualified by a wish to see a private area provided for methadone consumption. Pharmacy customers were more knowledgeable of the rationale for and supportive of needle exchange services compared to methadone maintenance and supervised consumption. The results of the study demonstrate that the majority of pharmacy customers are supportive of drug misuse services, provided there is adequate privacy in the pharmacy. These results should be used to encourage more pharmacists to provide drug misuse services.

Original languageEnglish
Pages (from-to)195-202
Number of pages7
JournalDrug and Alcohol Review
Volume23
DOIs
Publication statusPublished - 2004

Keywords

  • methadone
  • needle exchange
  • pharmacy drug misuse services
  • FOLLOW-UP
  • METHADONE

Cite this

Pharmacy customers' views and experiences of using pharmacies which provide drug misuse services. / Matheson, Catriona Isobel; Lawrie, Thane; Bond, Christine Margaret; Roberts, K.

In: Drug and Alcohol Review, Vol. 23, 2004, p. 195-202.

Research output: Contribution to journalArticle

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