TY - JOUR
T1 - Process quality management and technological innovation revisited
T2 - a contingency perspective from an emerging market
AU - Wu, Jie
AU - Wu, Zefu
AU - Harrigan, Kathryn Rudie
N1 - Acknowledgements:
The authors would like to acknowledge the financial support provided by the National Natural Science Foundation of China (Grant No. 71728003), the Macao Foundation (Grant No. MF1711), the University of Macau Foundation (Grant No. MYRG 2016-00207-FBA/MYRG2018-00171-FBA), and Fujian Education Foundation of China (FJJKCG14-093/15JGYB33) for this research
PY - 2019/12/1
Y1 - 2019/12/1
N2 - Following the efficiency logic that argues process quality management provides an important basis for firms’ internal controls over their innovation activities, this study which is set within emerging markets extends the literature by shedding light upon an interesting phenomenon: employing process quality management reduces purchasing risk for potential customers by conveying valuable information regarding the firms who employ it (a symbolic logic argument). Emerging market firms who must accomplish accelerated learning internally while overcoming the external information asymmetry typically associated with domestically-based technological innovations have found a way to enhance originality and while also maintaining efficiency by successfully managing process quality subjective to local institutional quality.
AB - Following the efficiency logic that argues process quality management provides an important basis for firms’ internal controls over their innovation activities, this study which is set within emerging markets extends the literature by shedding light upon an interesting phenomenon: employing process quality management reduces purchasing risk for potential customers by conveying valuable information regarding the firms who employ it (a symbolic logic argument). Emerging market firms who must accomplish accelerated learning internally while overcoming the external information asymmetry typically associated with domestically-based technological innovations have found a way to enhance originality and while also maintaining efficiency by successfully managing process quality subjective to local institutional quality.
KW - Emerging markets
KW - Exploitative innovation
KW - Explorative innovation
KW - Institutional quality
KW - Process quality management
UR - http://www.scopus.com/inward/record.url?scp=85056742570&partnerID=8YFLogxK
U2 - 10.1007/s10961-018-9710-4
DO - 10.1007/s10961-018-9710-4
M3 - Article
AN - SCOPUS:85056742570
VL - 44
SP - 1871
EP - 1890
JO - Journal of Technology Transfer
JF - Journal of Technology Transfer
SN - 0892-9912
IS - 6
ER -