Process quality management and technological innovation revisited: a contingency perspective from an emerging market

Jie Wu, Zefu Wu*, Kathryn Rudie Harrigan

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

Following the efficiency logic that argues process quality management provides an important basis for firms’ internal controls over their innovation activities, this study which is set within emerging markets extends the literature by shedding light upon an interesting phenomenon: employing process quality management reduces purchasing risk for potential customers by conveying valuable information regarding the firms who employ it (a symbolic logic argument). Emerging market firms who must accomplish accelerated learning internally while overcoming the external information asymmetry typically associated with domestically-based technological innovations have found a way to enhance originality and while also maintaining efficiency by successfully managing process quality subjective to local institutional quality.

Original languageEnglish
Pages (from-to)1871-1890
Number of pages20
JournalJournal of Technology Transfer
Volume44
Issue number6
Early online date16 Nov 2018
DOIs
Publication statusPublished - 1 Dec 2019

Keywords

  • Emerging markets
  • Exploitative innovation
  • Explorative innovation
  • Institutional quality
  • Process quality management

Fingerprint Dive into the research topics of 'Process quality management and technological innovation revisited: a contingency perspective from an emerging market'. Together they form a unique fingerprint.

Cite this