Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 51-59 |
| Number of pages | 9 |
| Journal | International Journal of Quality & Reliability Management |
| Volume | 11 |
| Issue number | 7 |
| DOIs | |
| Publication status | Published - 1994 |
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Quality management : beyond the Japanese model. / Dawson, Patrick .
In: International Journal of Quality & Reliability Management, Vol. 11, No. 7, 1994, p. 51-59.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Quality management
T2 - beyond the Japanese model
AU - Dawson, Patrick
PY - 1994
Y1 - 1994
N2 - A key strategic objective behind the introduction of TQM centres on ensuring employee commitment and participation in continuous process innovation for the purpose of improving operational efficiencies and developing a competitive edge within the expanding and dynamic marketplace. Uses the experience of Pirelli Cables to describe employee responses to the process of establishing a “quality culture” and to illustrate how Japanese TQM programmes may not be well suited to building employee commitment within an Australian workforce which is culturally very diverse.
AB - A key strategic objective behind the introduction of TQM centres on ensuring employee commitment and participation in continuous process innovation for the purpose of improving operational efficiencies and developing a competitive edge within the expanding and dynamic marketplace. Uses the experience of Pirelli Cables to describe employee responses to the process of establishing a “quality culture” and to illustrate how Japanese TQM programmes may not be well suited to building employee commitment within an Australian workforce which is culturally very diverse.
U2 - 10.1108/02656719410739028
DO - 10.1108/02656719410739028
M3 - Article
VL - 11
SP - 51
EP - 59
JO - International Journal of Quality & Reliability Management
JF - International Journal of Quality & Reliability Management
SN - 0265-671X
IS - 7
ER -