Summarizes the main objectives of the Australian Best Practice Demonstration Program and identifies a number of key human resource (HR) management issues. Argues that there has been a general shift in HR strategy away from the more adversarial, tightly controlled work regimes towards work structures which allow career development, skill enhancement and facilitate greater employee involvement. Examines some of these HR dimensions in an organizational setting – workplace restructuring at Mobil Adelaide Refinery. Presents a new approach to industrial relations which this company has developed: continual and open discussions between union delegates, employees and management to bring about new methods of work and pay agreements. Concludes with an overview of the process and outcomes of change and an appraisal of HR dimensions. Argues that it is only through consultative processes, which allow real gains for employees as well as management, that long-term changes towards collaborative employee relations can be sustained.