SMEs and Mass Collaborative Knowledge Management: Toward Understanding the Role of Social Media Networks

Veronica Scuotto*, Manlio Del Giudice, Kingsley Obi Omeihe

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

30 Citations (Scopus)

Abstract

This article proposes that mass collaborative knowledge management (MCKM) and social media networks (SMNs) tend to enhance productivity in small- and medium-sized enterprises (SMEs). A case study methodology was employed to highlight the complementary advantages of MCKM related to the use of SMNs in a small business operating in southern Italy. The research aims to contribute to the ongoing discussion on MCKM. This article offers a fresh perspective by discussing the relevance of this construct for SMEs.

Original languageEnglish
Pages (from-to)280-290
Number of pages11
JournalInformation Systems Management
Volume34
Issue number3
DOIs
Publication statusPublished - 14 Jul 2017

Keywords

  • Case study
  • mass collaborative knowledge management
  • SMEs
  • social media networks

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