Social support in the workplace between teleworkers, office‐based colleagues and supervisors

Alison M. Collins, Donald Hislop, Susan Cartwright

Research output: Contribution to journalArticle

8 Citations (Scopus)
4 Downloads (Pure)

Abstract

This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office‐based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, while at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office‐based staff. In contrast social support was more important for office‐based workers, who valued co‐worker relationships with other office‐based staff.
Original languageEnglish
Pages (from-to)161-175
Number of pages15
JournalNew Technology, Work and Employment
Volume31
Issue number2
Early online date12 Jul 2016
DOIs
Publication statusPublished - Jul 2016

Fingerprint

teleworker
Supervisory personnel
social support
workplace
staff
co-worker
qualitative interview
public sector
Social support
Supervisors
Work place
worker
Staff

Keywords

  • telework
  • social support relationships
  • flexible working
  • peer support
  • homeworking
  • supervisors
  • managers
  • office workers

Cite this

Social support in the workplace between teleworkers, office‐based colleagues and supervisors. / Collins, Alison M.; Hislop, Donald; Cartwright, Susan.

In: New Technology, Work and Employment, Vol. 31, No. 2, 07.2016, p. 161-175.

Research output: Contribution to journalArticle

@article{dfe7c2114e6e45bda8c77d8d85f563bd,
title = "Social support in the workplace between teleworkers, office‐based colleagues and supervisors",
abstract = "This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office‐based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, while at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office‐based staff. In contrast social support was more important for office‐based workers, who valued co‐worker relationships with other office‐based staff.",
keywords = "telework, social support relationships, flexible working, peer support, homeworking, supervisors, managers, office workers",
author = "Collins, {Alison M.} and Donald Hislop and Susan Cartwright",
year = "2016",
month = "7",
doi = "10.1111/ntwe.12065",
language = "English",
volume = "31",
pages = "161--175",
journal = "New Technology, Work and Employment",
issn = "0268-1072",
publisher = "Wiley-Blackwell",
number = "2",

}

TY - JOUR

T1 - Social support in the workplace between teleworkers, office‐based colleagues and supervisors

AU - Collins, Alison M.

AU - Hislop, Donald

AU - Cartwright, Susan

PY - 2016/7

Y1 - 2016/7

N2 - This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office‐based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, while at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office‐based staff. In contrast social support was more important for office‐based workers, who valued co‐worker relationships with other office‐based staff.

AB - This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office‐based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, while at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office‐based staff. In contrast social support was more important for office‐based workers, who valued co‐worker relationships with other office‐based staff.

KW - telework

KW - social support relationships

KW - flexible working

KW - peer support

KW - homeworking

KW - supervisors

KW - managers

KW - office workers

U2 - 10.1111/ntwe.12065

DO - 10.1111/ntwe.12065

M3 - Article

VL - 31

SP - 161

EP - 175

JO - New Technology, Work and Employment

JF - New Technology, Work and Employment

SN - 0268-1072

IS - 2

ER -