Sources of Public Service Improvement: A Critical Review and Research Agenda

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Abstract

Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.

Original languageEnglish
Pages (from-to)367-394
Number of pages28
JournalJournal of Public Administration Research and Theory
Volume13
Issue number3
DOIs
Publication statusPublished - Jul 2003

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