TY - JOUR
T1 - Sources of Public Service Improvement
T2 - A Critical Review and Research Agenda
AU - Boyne, George A.
PY - 2003/7
Y1 - 2003/7
N2 - Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.
AB - Evidence from sixty-five empirical studies of the determinants of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.
UR - http://www.scopus.com/inward/record.url?scp=0038067603&partnerID=8YFLogxK
U2 - 10.1093/jopart/mug027
DO - 10.1093/jopart/mug027
M3 - Review article
AN - SCOPUS:0038067603
VL - 13
SP - 367
EP - 394
JO - Journal of Public Administration Research and Theory
JF - Journal of Public Administration Research and Theory
SN - 1053-1858
IS - 3
ER -