Stories affording new pathways

bridging the divide between aged and disability care

Patrick Dawson, Christopher Sykes, Peter McLean, Michael Zanko, Heather Marciano

Research output: Contribution to journalArticle

3 Citations (Scopus)
4 Downloads (Pure)

Abstract





Purpose

– The purpose of this paper is to examine the early stages of change and the way that stories can open up forms of collaborative dialogue and creative thinking among divergent stakeholders on known but “intractable” problems by enabling multiple voices to be heard in the co-construction of future possibilities for change. The empirical focus is on a project undertaken by two organizations located in Australia. The organizations – AAC, a large aged care provider and Southern Disability Services, a disability support service – collaborated with the researchers in identifying and re-characterizing the nature of the problem in the process of storying new pathways for tackling the transitioning needs of people with intellectual disabilities into aged care services.




Design/methodology/approach

– An action research approach was used in conducting interviews in the case organizations to ascertain the key dimensions of the presenting problem and to identify change options, this was followed by an ethnographic study of a Pilot Project used to trial the provision of disability day service programmes within an aged care setting.




Findings

– A key finding of the study centres on the importance of stories at the early stages of change in widening the arena of innovative opportunities, in facilitating collective acceptance of new ideas and in initiating action to resolve problems. The paper demonstrates how stories are used not only in retrospective sensemaking of existing problems but also in giving prospective sense to the possibilities for resolving protracted problems through innovative solutions that in turn facilitates a level of collective acceptance and commitment to opening up new pathways for change.




Originality/value

– The paper focuses on problem characterization during the early stages of change and bring to the fore the often hidden notion of time in utilizing concepts from a range of literatures in examining temporality, stories and sensemaking in a context in which future possibilities are made sense of in the present through restorying experiences and events from the past. On a practical and policy front, the paper demonstrates the power of stories to mobilize commitment and action and presents material for rethinking change possibilities in the delivery of aged and disability care.
Original languageEnglish
Pages (from-to)819-838
Number of pages20
JournalJournal of Organizational Change Management
Volume27
Issue number5
DOIs
Publication statusPublished - 2014

Fingerprint

Pathway
Acceptance
Sensemaking
Creative thinking
Temporality
Stakeholders
Design methodology
Co-construction
Intellectual disability
Support services

Keywords

  • sensemaking
  • wicked problems
  • change
  • temporality
  • stories
  • age and disability care

Cite this

Stories affording new pathways : bridging the divide between aged and disability care. / Dawson, Patrick; Sykes, Christopher; McLean, Peter; Zanko, Michael; Marciano, Heather .

In: Journal of Organizational Change Management, Vol. 27, No. 5, 2014, p. 819-838.

Research output: Contribution to journalArticle

Dawson, Patrick ; Sykes, Christopher ; McLean, Peter ; Zanko, Michael ; Marciano, Heather . / Stories affording new pathways : bridging the divide between aged and disability care. In: Journal of Organizational Change Management. 2014 ; Vol. 27, No. 5. pp. 819-838.
@article{eb4cddd0123c41b381e34fc2e1dc008d,
title = "Stories affording new pathways: bridging the divide between aged and disability care",
abstract = "Purpose– The purpose of this paper is to examine the early stages of change and the way that stories can open up forms of collaborative dialogue and creative thinking among divergent stakeholders on known but “intractable” problems by enabling multiple voices to be heard in the co-construction of future possibilities for change. The empirical focus is on a project undertaken by two organizations located in Australia. The organizations – AAC, a large aged care provider and Southern Disability Services, a disability support service – collaborated with the researchers in identifying and re-characterizing the nature of the problem in the process of storying new pathways for tackling the transitioning needs of people with intellectual disabilities into aged care services. Design/methodology/approach– An action research approach was used in conducting interviews in the case organizations to ascertain the key dimensions of the presenting problem and to identify change options, this was followed by an ethnographic study of a Pilot Project used to trial the provision of disability day service programmes within an aged care setting. Findings– A key finding of the study centres on the importance of stories at the early stages of change in widening the arena of innovative opportunities, in facilitating collective acceptance of new ideas and in initiating action to resolve problems. The paper demonstrates how stories are used not only in retrospective sensemaking of existing problems but also in giving prospective sense to the possibilities for resolving protracted problems through innovative solutions that in turn facilitates a level of collective acceptance and commitment to opening up new pathways for change. Originality/value– The paper focuses on problem characterization during the early stages of change and bring to the fore the often hidden notion of time in utilizing concepts from a range of literatures in examining temporality, stories and sensemaking in a context in which future possibilities are made sense of in the present through restorying experiences and events from the past. On a practical and policy front, the paper demonstrates the power of stories to mobilize commitment and action and presents material for rethinking change possibilities in the delivery of aged and disability care.",
keywords = "sensemaking, wicked problems, change , temporality, stories, age and disability care",
author = "Patrick Dawson and Christopher Sykes and Peter McLean and Michael Zanko and Heather Marciano",
note = "Acknowledgments: The authors wish to acknowledge the support and contribution made by the collaborating organizations and the receipt of a University of Wollongong Faculty Research Grant.",
year = "2014",
doi = "10.1108/JOCM-12-2013-0245",
language = "English",
volume = "27",
pages = "819--838",
journal = "Journal of Organizational Change Management",
issn = "0953-4814",
publisher = "Emerald Group Publishing Ltd.",
number = "5",

}

TY - JOUR

T1 - Stories affording new pathways

T2 - bridging the divide between aged and disability care

AU - Dawson, Patrick

AU - Sykes, Christopher

AU - McLean, Peter

AU - Zanko, Michael

AU - Marciano, Heather

N1 - Acknowledgments: The authors wish to acknowledge the support and contribution made by the collaborating organizations and the receipt of a University of Wollongong Faculty Research Grant.

PY - 2014

Y1 - 2014

N2 - Purpose– The purpose of this paper is to examine the early stages of change and the way that stories can open up forms of collaborative dialogue and creative thinking among divergent stakeholders on known but “intractable” problems by enabling multiple voices to be heard in the co-construction of future possibilities for change. The empirical focus is on a project undertaken by two organizations located in Australia. The organizations – AAC, a large aged care provider and Southern Disability Services, a disability support service – collaborated with the researchers in identifying and re-characterizing the nature of the problem in the process of storying new pathways for tackling the transitioning needs of people with intellectual disabilities into aged care services. Design/methodology/approach– An action research approach was used in conducting interviews in the case organizations to ascertain the key dimensions of the presenting problem and to identify change options, this was followed by an ethnographic study of a Pilot Project used to trial the provision of disability day service programmes within an aged care setting. Findings– A key finding of the study centres on the importance of stories at the early stages of change in widening the arena of innovative opportunities, in facilitating collective acceptance of new ideas and in initiating action to resolve problems. The paper demonstrates how stories are used not only in retrospective sensemaking of existing problems but also in giving prospective sense to the possibilities for resolving protracted problems through innovative solutions that in turn facilitates a level of collective acceptance and commitment to opening up new pathways for change. Originality/value– The paper focuses on problem characterization during the early stages of change and bring to the fore the often hidden notion of time in utilizing concepts from a range of literatures in examining temporality, stories and sensemaking in a context in which future possibilities are made sense of in the present through restorying experiences and events from the past. On a practical and policy front, the paper demonstrates the power of stories to mobilize commitment and action and presents material for rethinking change possibilities in the delivery of aged and disability care.

AB - Purpose– The purpose of this paper is to examine the early stages of change and the way that stories can open up forms of collaborative dialogue and creative thinking among divergent stakeholders on known but “intractable” problems by enabling multiple voices to be heard in the co-construction of future possibilities for change. The empirical focus is on a project undertaken by two organizations located in Australia. The organizations – AAC, a large aged care provider and Southern Disability Services, a disability support service – collaborated with the researchers in identifying and re-characterizing the nature of the problem in the process of storying new pathways for tackling the transitioning needs of people with intellectual disabilities into aged care services. Design/methodology/approach– An action research approach was used in conducting interviews in the case organizations to ascertain the key dimensions of the presenting problem and to identify change options, this was followed by an ethnographic study of a Pilot Project used to trial the provision of disability day service programmes within an aged care setting. Findings– A key finding of the study centres on the importance of stories at the early stages of change in widening the arena of innovative opportunities, in facilitating collective acceptance of new ideas and in initiating action to resolve problems. The paper demonstrates how stories are used not only in retrospective sensemaking of existing problems but also in giving prospective sense to the possibilities for resolving protracted problems through innovative solutions that in turn facilitates a level of collective acceptance and commitment to opening up new pathways for change. Originality/value– The paper focuses on problem characterization during the early stages of change and bring to the fore the often hidden notion of time in utilizing concepts from a range of literatures in examining temporality, stories and sensemaking in a context in which future possibilities are made sense of in the present through restorying experiences and events from the past. On a practical and policy front, the paper demonstrates the power of stories to mobilize commitment and action and presents material for rethinking change possibilities in the delivery of aged and disability care.

KW - sensemaking

KW - wicked problems

KW - change

KW - temporality

KW - stories

KW - age and disability care

U2 - 10.1108/JOCM-12-2013-0245

DO - 10.1108/JOCM-12-2013-0245

M3 - Article

VL - 27

SP - 819

EP - 838

JO - Journal of Organizational Change Management

JF - Journal of Organizational Change Management

SN - 0953-4814

IS - 5

ER -