Strategy implementation and public service performance

Rhys Andrews, George A. Boyne, Jennifer Law*, Richard M. Walker

*Corresponding author for this work

    Research output: Contribution to journalArticle

    31 Citations (Scopus)

    Abstract

    Much has been written about implementation in the public sector, but little is known about organizational implementation styles and their consequences for performance. The authors' evidence shows that implementation style matters but only in combination with appropriate strategic choices. None of the established styles of implementation (rational, incremental, and "no clear approach") by themselves are likely to lead to better performance. However, when the authors incorporate the strategic orientation of the organization (defender, prospector, and reactor), they find that it has an important moderating effect on the relationship between implementation style and service performance. Their evidence suggests that public organizations need to achieve a fit between strategic orientation and style of implementation if higher levels of performance are to be attained.

    Original languageEnglish
    Pages (from-to)643-671
    Number of pages29
    JournalAdministration and Society
    Volume43
    Issue number6
    DOIs
    Publication statusPublished - Sep 2011

    Keywords

    • implementation
    • Miles and Snow
    • performance
    • strategy

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