Stress in nursing and patients’ satisfaction with health care

Susan Michie, K Ridout, Marie Johnston

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

The aim of this study was to investigate the factors that contribute to the stress reported by nurses and patients. Thirty-four nurses in a London teaching hospital completed the nurse stress index and the Spielberger state trait anxiety inventory, and attitudes towards the ward and nursing care were measured in 52 patients. Nurses in the sample reported significantly greater problems than the norm in dealing with stress (as measured by the nurse stress index). In particular, they expressed difficulty in dealing with patients and their relatives, with conflict between home and work, and with and pressure resulting from problems concerning confidence and competence in the role. Patients were generally satisfied with the health care they received. There was a positive relationship between the time that patients spent talking to nurses and the degree to which nurses were perceived as helpful. Results are discussed in terms of possibilities for further research and implications for the design of future intervention programmes aimed at reducing job-related stress in hospitals.
Original languageEnglish
Pages (from-to)1002-1006
Number of pages4
JournalBritish Journal of Nursing
Volume5
Issue number16
Publication statusPublished - Sep 1996

Fingerprint

Patient Satisfaction
Nursing
Nurses
Delivery of Health Care
Nursing Care
Teaching Hospitals
Mental Competency
Research Design
Anxiety
Pressure
Equipment and Supplies

Cite this

Stress in nursing and patients’ satisfaction with health care. / Michie, Susan; Ridout, K; Johnston, Marie.

In: British Journal of Nursing, Vol. 5, No. 16, 09.1996, p. 1002-1006.

Research output: Contribution to journalArticle

Michie, Susan ; Ridout, K ; Johnston, Marie. / Stress in nursing and patients’ satisfaction with health care. In: British Journal of Nursing. 1996 ; Vol. 5, No. 16. pp. 1002-1006.
@article{35f9714a2b604a23ab62ea8ac71e8102,
title = "Stress in nursing and patients’ satisfaction with health care",
abstract = "The aim of this study was to investigate the factors that contribute to the stress reported by nurses and patients. Thirty-four nurses in a London teaching hospital completed the nurse stress index and the Spielberger state trait anxiety inventory, and attitudes towards the ward and nursing care were measured in 52 patients. Nurses in the sample reported significantly greater problems than the norm in dealing with stress (as measured by the nurse stress index). In particular, they expressed difficulty in dealing with patients and their relatives, with conflict between home and work, and with and pressure resulting from problems concerning confidence and competence in the role. Patients were generally satisfied with the health care they received. There was a positive relationship between the time that patients spent talking to nurses and the degree to which nurses were perceived as helpful. Results are discussed in terms of possibilities for further research and implications for the design of future intervention programmes aimed at reducing job-related stress in hospitals.",
author = "Susan Michie and K Ridout and Marie Johnston",
year = "1996",
month = "9",
language = "English",
volume = "5",
pages = "1002--1006",
journal = "British Journal of Nursing",
issn = "0966-0461",
publisher = "MA Healthcare Ltd",
number = "16",

}

TY - JOUR

T1 - Stress in nursing and patients’ satisfaction with health care

AU - Michie, Susan

AU - Ridout, K

AU - Johnston, Marie

PY - 1996/9

Y1 - 1996/9

N2 - The aim of this study was to investigate the factors that contribute to the stress reported by nurses and patients. Thirty-four nurses in a London teaching hospital completed the nurse stress index and the Spielberger state trait anxiety inventory, and attitudes towards the ward and nursing care were measured in 52 patients. Nurses in the sample reported significantly greater problems than the norm in dealing with stress (as measured by the nurse stress index). In particular, they expressed difficulty in dealing with patients and their relatives, with conflict between home and work, and with and pressure resulting from problems concerning confidence and competence in the role. Patients were generally satisfied with the health care they received. There was a positive relationship between the time that patients spent talking to nurses and the degree to which nurses were perceived as helpful. Results are discussed in terms of possibilities for further research and implications for the design of future intervention programmes aimed at reducing job-related stress in hospitals.

AB - The aim of this study was to investigate the factors that contribute to the stress reported by nurses and patients. Thirty-four nurses in a London teaching hospital completed the nurse stress index and the Spielberger state trait anxiety inventory, and attitudes towards the ward and nursing care were measured in 52 patients. Nurses in the sample reported significantly greater problems than the norm in dealing with stress (as measured by the nurse stress index). In particular, they expressed difficulty in dealing with patients and their relatives, with conflict between home and work, and with and pressure resulting from problems concerning confidence and competence in the role. Patients were generally satisfied with the health care they received. There was a positive relationship between the time that patients spent talking to nurses and the degree to which nurses were perceived as helpful. Results are discussed in terms of possibilities for further research and implications for the design of future intervention programmes aimed at reducing job-related stress in hospitals.

M3 - Article

VL - 5

SP - 1002

EP - 1006

JO - British Journal of Nursing

JF - British Journal of Nursing

SN - 0966-0461

IS - 16

ER -