Techniques used to evaluate crew resource management training: a literature review

This literature review examines the methods used to evaluate crew resource management (CRM) training in 48 published studies from aviation and other industries. The training evaluation techniques are categorized in terms of reactions, learning attitudes, behavior, and organizational effects. It was found that, in general, CRM training was well received, resulted in a positive change in CRM attitudes, and had the desired effect on CRM behaviors. However, from the evidence available it is not possible to be as certain about the influence of the training on the organization as a whole. This is because few studies exist that have made a rigorous assessment of effects of CRM training on organizational metrics such as safety or productivity.