@inproceedings{11004496021f4063a35953b3468cf944,
title = "The bank of Scotland's lending adviser expert system, COMPASS",
abstract = "Faced with a widely diverse range of customers seeking financefor ventures of vaving complexitiesand profiles, and a high level of losses as the result of defaulting borrowers, the needfor an effective means of assessing commercial risk has recently become a major concernfor banks. This paper describes the background to the need for commercial risk analysis within the domain of bank lending. It reports the development and structure of COMPASS, the Bank of Scotland's lending adviser expert system, that has succeeded in capturing and modelling the inherent risk of the Bank of Scotland's lendingprocess. The stages of its development are outlined; the knowledge elicitation process is described; knowledge articulation is examined from the perspective of the expert; the architecture of the system is explained; the consultation procedure is described; and the advantages, by-products, and long-term benefits of COMPASS are summarised.",
keywords = "Commercial risk, Decision support, Expert system, Knowledge articulation, Knowledge elicitation, Modularisation, Shell., User resistance",
author = "Alan Sangster",
year = "1995",
month = jan,
day = "1",
doi = "10.1109/CAIA.1995.378793",
language = "English",
series = "Proceedings the 11th Conference on Artificial Intelligence for Applications, CAIA 1995",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "24--30",
booktitle = "Proceedings the 11th Conference on Artificial Intelligence for Applications, CAIA 1995",
note = "11th Conference on Artificial Intelligence for Applications, CAIA 1995 ; Conference date: 20-02-1995 Through 23-02-1995",
}