Abstract
This article provides the first empirical evidence on the impact of Best Value processes on local service quality, costs, efficiency and accountability. Views were obtained from a wide range of personnel involved in the pilot programme in Wales by means of a postal questionnaire and interviews. The evidence shows that so far Best Value has had a positive impact on quality and accountability but little impact on service costs. Perceptions of the impact of Best Value are significantly more positive in authorities that adopted a corporate approach to the pilot process.
Original language | English |
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Pages (from-to) | 44-68 |
Number of pages | 25 |
Journal | Local Government Studies |
Volume | 27 |
Issue number | 2 |
DOIs | |
Publication status | Published - 2001 |