The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector

Zaheer Khan*, Rekha Rao-Nicholson, Pervaiz Akhtar, Shlomo Y. Tarba, Mohammad F. Ahammad, Tim Vorley

*Corresponding author for this work

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

There has been increasing interest in understanding the factors that contribute to the development of employee resilience. Despite such interest, there is a dearth of research examining the contributory role played by HR practices in enhancing employee resilience. Looking at the context of Pakistan’s telecommunications sector and deploying a qualitative methodology, this paper examines the impact of HR practices on employee resilience. The findings indicate that four key areas of HR practices–job design, information sharing and flow within an organisation, employee benefits (monetary as well as non-monetary), and employee development opportunities–enable the development of employee resilience. Consequently, the effective implementation of HR practices in these areas has been the key factor for the development of employee resilience.

Original languageEnglish
Pages (from-to)1342-1369
Number of pages28
JournalInternational Journal of Human Resource Management
Volume30
Issue number8
Early online date9 May 2017
DOIs
Publication statusPublished - 2019

Keywords

  • emerging economies
  • HR practices
  • Pakistan
  • resilience
  • telecommunications sector

Fingerprint Dive into the research topics of 'The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector'. Together they form a unique fingerprint.

  • Cite this