The role of trust in safety management

Rhona Flin; Calvin Burns

The role of trust in safety management

Psychology

Research output: Contribution to journal › Article › peer-review

Abstract

Trust has been of great interest in organisational research and it is starting to emerge as an important topic in safety management. This paper provides a brief introduction to the concept of trust and considers the role of trust in managing safety in high hazard organisations. A case is made for why trust is important in the aviation industry and some of the evidence linking trust to safety outcomes and worker behaviours is reviewed. Recommendations for how to build trust within an
organisational setting are made by focusing on three factors of perceived
trustworthiness: ability, benevolence and integrity.

Original language	English
Pages (from-to)	277-288
Number of pages	12
Journal	Human Factors and Aerospace Safety
Volume	4
Issue number	4
Publication status	Published - 2004

Cite this

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abstract = "Trust has been of great interest in organisational research and it is starting to emerge as an important topic in safety management. This paper provides a brief introduction to the concept of trust and considers the role of trust in managing safety in high hazard organisations. A case is made for why trust is important in the aviation industry and some of the evidence linking trust to safety outcomes and worker behaviours is reviewed. Recommendations for how to build trust within an organisational setting are made by focusing on three factors of perceived trustworthiness: ability, benevolence and integrity.",

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The role of trust in safety management

Abstract

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