Towards Effective Emotional Support for Community First Responders Experiencing Stress

Matthew Dennis; Peter Kindness; Judith Masthoff; Christopher Mellish; Kirsten Ailsa Smith

doi:10.1109/ACII.2013.141

Towards Effective Emotional Support for Community First Responders Experiencing Stress

Matthew Dennis, Peter Kindness, Judith Masthoff, Christopher Mellish, Kirsten Ailsa Smith

Research output: Chapter in Book/Report/Conference proceeding › Published conference contribution

12 Citations (Scopus)

Abstract

Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.

Original language	English
Title of host publication	2013 Humaine Association Conference on Affective Computing and Intelligent Interaction
Publisher	IEEE Press
Pages	763-768
Number of pages	6
ISBN (Print)	9780769550480
DOIs	https://doi.org/10.1109/ACII.2013.141
Publication status	Published - 2013
Event	Affective Computing and Intelligent Interaction (ACII), 2013 - Geneva, Switzerland Duration: 2 Sep 2013 → 5 Sep 2013

Conference

Conference	Affective Computing and Intelligent Interaction (ACII), 2013
Country/Territory	Switzerland
City	Geneva
Period	2/09/13 → 5/09/13

Keywords

Emotional Support
Community Health
Stress
Affect

Access to Document

10.1109/ACII.2013.141

Cite this

Dennis, M, Kindness, P, Masthoff, J, Mellish, C & Smith, KA 2013, Towards Effective Emotional Support for Community First Responders Experiencing Stress. in 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction. IEEE Press, pp. 763-768, Affective Computing and Intelligent Interaction (ACII), 2013 , Geneva, Switzerland, 2/09/13. https://doi.org/10.1109/ACII.2013.141

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title = "Towards Effective Emotional Support for Community First Responders Experiencing Stress",

abstract = "Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.",

keywords = "Emotional Support, Community Health, Stress, Affect",

author = "Matthew Dennis and Peter Kindness and Judith Masthoff and Christopher Mellish and Smith, {Kirsten Ailsa}",

note = "The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Hub; award reference: EP/G066051/1; Affective Computing and Intelligent Interaction (ACII), 2013 ; Conference date: 02-09-2013 Through 05-09-2013",

year = "2013",

doi = "10.1109/ACII.2013.141",

language = "English",

isbn = "9780769550480",

pages = "763--768",

booktitle = "2013 Humaine Association Conference on Affective Computing and Intelligent Interaction",

publisher = "IEEE Press",

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T1 - Towards Effective Emotional Support for Community First Responders Experiencing Stress

AU - Dennis, Matthew

AU - Kindness, Peter

AU - Masthoff, Judith

AU - Mellish, Christopher

AU - Smith, Kirsten Ailsa

N1 - The research described here is supported by the award made by the RCUK Digital Economy programme to the dot.rural Digital Economy Hub; award reference: EP/G066051/1

PY - 2013

Y1 - 2013

N2 - Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.

AB - Community First Responders are often the first on the scene in rural medical emergencies, and experience situations where stress is inherent. One way of reducing this stress is through the use of an Empathic Conversational Agent which can provide Emotional Support, and be applied to systems designed for the pre-hospital care domain. This paper outlines the groundwork for this goal by describing the development of stories which describe a particular stressor, and validated Emotional Support categories and statements. These will be used when developing an algorithm for adapting Emotional Support to different stressful situations. We identified 5 categories of Emotional Support, and a set of 52 statements which were validated as belonging to these categories. We then present a preliminary analysis of the patterns of usage of Emotional Support categories for each of the stressors.

KW - Emotional Support

KW - Community Health

KW - Stress

KW - Affect

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U2 - 10.1109/ACII.2013.141

DO - 10.1109/ACII.2013.141

M3 - Published conference contribution

AN - SCOPUS:84893277240

SN - 9780769550480

SP - 763

EP - 768

BT - 2013 Humaine Association Conference on Affective Computing and Intelligent Interaction

PB - IEEE Press

T2 - Affective Computing and Intelligent Interaction (ACII), 2013

Y2 - 2 September 2013 through 5 September 2013

ER -

Towards Effective Emotional Support for Community First Responders Experiencing Stress

Abstract

Conference

Keywords

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