This chapter explores the variety of ways in which people’s narrative accounts of their health experiences can be harnessed to inform practice, service development and health policy as well as a more traditional research agenda. Collecting data on patient experience as an activity in isolation is not enough. There is a strong case for health experiences to be used to improve care (Ziebland, 2013). In this chapter, we present examples of projects conducted in the United Kingdom where we have used patient narratives collected as part of the Healthtalk project (www.healthtalk.org) for health service improvement.
|Title of host publication||Illness Narratives in Practice|
|Subtitle of host publication||Potentials and challenges of using narratives in health-related contexts|
|Editors||Gabriele Lucius-Hoene, Christine Holmberg, Thorsten Meyer|
|Place of Publication||Oxford|
|Publisher||Oxford University Press|
|Number of pages||9|
|Publication status||Published - 19 Dec 2018|
Hinton, L., Locock, L., & Ziebland, S. (2018). Understanding and using health experiences to improve healthcare: Examples from the United Kingdom. In G. Lucius-Hoene, C. Holmberg, & T. Meyer (Eds.), Illness Narratives in Practice: Potentials and challenges of using narratives in health-related contexts (pp. 263-271). Oxford University Press.