Understanding and using health experiences to improve healthcare: Examples from the United Kingdom

L. Hinton, Louise Locock, S. Ziebland

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

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Abstract

This chapter explores the variety of ways in which people’s narrative accounts of their health experiences can be harnessed to inform practice, service development and health policy as well as a more traditional research agenda. Collecting data on patient experience as an activity in isolation is not enough. There is a strong case for health experiences to be used to improve care (Ziebland, 2013). In this chapter, we present examples of projects conducted in the United Kingdom where we have used patient narratives collected as part of the Healthtalk project (www.healthtalk.org) for health service improvement.
Original languageEnglish
Title of host publicationIllness Narratives in Practice
Subtitle of host publicationPotentials and challenges of using narratives in health-related contexts
EditorsGabriele Lucius-Hoene, Christine Holmberg, Thorsten Meyer
Place of PublicationOxford
PublisherOxford University Press
Chapter21
Pages263-271
Number of pages9
ISBN (Print)9780198806660
Publication statusPublished - 19 Dec 2018

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