Understanding how front-line staff use patient experience data for service improvement: an exploratory case study evaluation

Louise Locock* (Corresponding Author), Chris Graham, Jenny King, Stephen Parkin, Alison Chisholm, Catherine Montgomery, Elizabeth Gibbons, Esther Ainley, Jennifer Bostock, Melanie Gager, Neil Churchill, Sue Dopson, Trish Greenhalgh, Angela Martin, John Powell, Steve Sizmur, Sue Ziebland

*Corresponding author for this work

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Medicine & Life Sciences