“Using humanity to change systems” – Understanding the work of online feedback moderation: a case study of Care Opinion Scotland

Emma Berry* (Corresponding Author), Zoe Skea, Marion Campbell, Louise Locock

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
JournalDigital Health
Publication statusAccepted/In press - 3 Jan 2022

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