Video conferencing systems: changing patterns of business communication

A. Panteli, Patrick Mark Dawson

Research output: Contribution to journalArticle

24 Citations (Scopus)

Abstract

Electronic mediated communication is an increasingly popular form of communication within and across organisations. This paper presents research on the implementation, training and use of video-conferencing systems on different sites of a multi-national oil company. We find that error delay but mainly social costs influence the choice and use of this communication medium.

Original languageEnglish
Pages (from-to)88-99
Number of pages11
JournalNew Technology, Work and Employment
Volume16
Issue number2
DOIs
Publication statusPublished - 2001

Keywords

  • ELECTRONIC MAIL
  • MEDIA RICHNESS
  • TECHNOLOGY
  • DESIGN

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