Waiting times. Catch up, keep up.

J Appleby, S Boyle, N Devlin, M Harley, A Harrison, L Locock

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

Trusts vary greatly on their progress in achieving waiting-list targets, particularly for 2005. A study of trusts with a range of performances identified four key criteria: information use, managerial focus, capacity and long-term efficiency. Actions that help a trust 'catch up' rarely help them 'keep up; strategies may need to change once waiting lists have fallen markedly. Flexibility, forward planning and 'expecting the unexpected' are characteristics of successful trusts.
Original languageEnglish
Pages (from-to)24-27
Number of pages4
JournalHealth Service Journal
Volume113
Publication statusPublished - 1 Apr 2003

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