TY - JOUR
T1 - Wakeup call
T2 - Strategic management, network alarms, and performance
AU - Walker, Richard M.
AU - Andrews, Rhys
AU - Boyne, George A.
AU - Meier, Kenneth J.
AU - O'Toole, Laurence J.
PY - 2010/9
Y1 - 2010/9
N2 - New empirical evidence suggests that service performance is shaped by the strategies adopted by public organizations and the networking behavior of public managers. Strategy captures two central behavioral aspects of public organizations: the way in which objectives and actions are selected (processes), and an organization's approach to service delivery (content). Networking is similarly concerned with the behavior of public managers as they interact with others. These twin themes are linked in an integrated study that explores the relationship between strategy, networking, and service performance within a sample of English local governments. The results show that strategy processes based on rational planning offer long-run positive effects on public services, as does a strategic proactive stance.
AB - New empirical evidence suggests that service performance is shaped by the strategies adopted by public organizations and the networking behavior of public managers. Strategy captures two central behavioral aspects of public organizations: the way in which objectives and actions are selected (processes), and an organization's approach to service delivery (content). Networking is similarly concerned with the behavior of public managers as they interact with others. These twin themes are linked in an integrated study that explores the relationship between strategy, networking, and service performance within a sample of English local governments. The results show that strategy processes based on rational planning offer long-run positive effects on public services, as does a strategic proactive stance.
UR - http://www.scopus.com/inward/record.url?scp=77956139996&partnerID=8YFLogxK
U2 - 10.1111/j.1540-6210.2010.02201.x
DO - 10.1111/j.1540-6210.2010.02201.x
M3 - Article
AN - SCOPUS:77956139996
SN - 0033-3352
VL - 70
SP - 731
EP - 741
JO - Public Administration Review
JF - Public Administration Review
IS - 5
ER -