What are you reading? Review of 'Connected Company'

Research output: Contribution to journalBook/Film/Article review

Abstract

"I just finished Dave Gray's The Connected Company (O'Reilly Media, 2012), a book that explains the why, what and how of building such an organisation. Firms need to have loosely coupled, cross-functional teams within their organisations to more easily absorb a variety of work - which is no longer standardised, as it is all customer service in some form or another - and managers should trust customers and staff."
Original languageEnglish
JournalTimes Higher Education Supplement
Early online date20 Dec 2012
Publication statusPublished - 2012

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Cross-functional teams
Staff
Customer trust
Managers
Customer service

Cite this

What are you reading? Review of 'Connected Company'. / Scharlau, Bruce Allen.

In: Times Higher Education Supplement, 2012.

Research output: Contribution to journalBook/Film/Article review

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