When Bureaucracy Matters for Organizational Performance: Exploring the Benefits of Administrative Intensity in Big and Complex Organizations

Rhys Andrews, George Boyne, Ahmed Mohammed Sayed Mostafa

    Research output: Contribution to journalArticle

    3 Citations (Scopus)

    Abstract

    Administrative intensity is arguably a major determinant of public service performance. Although a large administrative function might constitute a bureaucratic burden, it could also enable organizations to better coordinate key activities. In particular, administrative intensity may strengthen or weaken the performance effects of other key organizational characteristics, such as size and task complexity. To explore these ideas, we analyse the separate and combined effects of administrative intensity, organization size and task complexity on the research and educational performance of UK universities between 2005 and 2011. The statistical results suggest that administrative intensity has a performance pay-off for big and complex organizations.

    Original languageEnglish
    Pages (from-to)115-139
    Number of pages25
    JournalPublic Administration
    Volume95
    Issue number1
    Early online date27 Feb 2017
    DOIs
    Publication statusPublished - 1 Mar 2017

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    bureaucracy
    performance
    public service
    determinants
    organization
    university

    ASJC Scopus subject areas

    • Sociology and Political Science
    • Public Administration

    Cite this

    When Bureaucracy Matters for Organizational Performance : Exploring the Benefits of Administrative Intensity in Big and Complex Organizations. / Andrews, Rhys; Boyne, George; Mostafa, Ahmed Mohammed Sayed.

    In: Public Administration, Vol. 95, No. 1, 01.03.2017, p. 115-139.

    Research output: Contribution to journalArticle

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