When Bureaucracy Matters for Organizational Performance: Exploring the Benefits of Administrative Intensity in Big and Complex Organizations

Rhys Andrews, George Boyne, Ahmed Mohammed Sayed Mostafa

Research output: Contribution to journalArticle

4 Citations (Scopus)
1 Downloads (Pure)

Abstract

Administrative intensity is arguably a major determinant of public service performance. Although a large administrative function might constitute a bureaucratic burden, it could also enable organizations to better coordinate key activities. In particular, administrative intensity may strengthen or weaken the performance effects of other key organizational characteristics, such as size and task complexity. To explore these ideas, we analyse the separate and combined effects of administrative intensity, organization size and task complexity on the research and educational performance of UK universities between 2005 and 2011. The statistical results suggest that administrative intensity has a performance pay-off for big and complex organizations.

Original languageEnglish
Pages (from-to)115-139
Number of pages25
JournalPublic Administration
Volume95
Issue number1
Early online date27 Feb 2017
DOIs
Publication statusPublished - 1 Mar 2017

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration

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