Abstract
The paper evaluates the centrality of work to employees in two growing employment sectors, call-centres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime, or intangible, represented by incursions imported from work, such as exhaustion and stress. The study finds that organizational pressures, combined with lack of work centrality, result in work intruding into non-work areas of employee lives, though intrusions manifest themselves in different ways according to type of work, levels of worker autonomy and organizational support.
| Original language | English |
|---|---|
| Pages (from-to) | 215-239 |
| Number of pages | 25 |
| Journal | British Journal of Industrial Relations |
| Volume | 41 |
| Issue number | 2 |
| Early online date | 18 Jun 2003 |
| DOIs | |
| Publication status | Published - Jun 2003 |
Bibliographical note
The work in this paper is derived from the project ‘Employment and WorkingLife Beyond the Year 2000: Two Emerging Employment Sectors’, ESRC
Award no. L212252006. Members of the full research team are: Peter Bain,
Chris Baldry, Dirk Bunzel, Nick Bozionelos, Kay Gilbert, Gregor Gall, Jeff
Hyman, Cliff Lockyer, Abigail Marks, Gareth Mulvey, Dora Scholarios, Phil
Taylor, Aileen Watson and the late Harvie Ramsay. Sincere thanks are offered
to the editors of this edition and to the anonymous referees for their helpful
comments on earlier drafts of this paper.
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Employment and Working Life Beyond the Year 2000 : Employee Attitudes to Work in Call Centres and Software Development, 1999-2001.
Taylor, P. (Creator), Scholarios, D. (Creator), Bain, P. (Creator), Baldry, C. (Creator) & Hyman, J. (Creator), UK Data Service, 2 Jun 2004
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