Abstract
There is potential for an Intelligent Virtual Agent to provide good emotional support for carers; however, its text-based messages lack context and may be misconstrued. One possible solution is to use gift emoticons to convey support. I investigate how supportive an emotional support statement is when paired with a digital gift of flowers, varying the modality (text/graphics) and explicitness of the gift (implicit/explicit). Adding a graphical emoticon improved support, measured on four scales of appropriateness, helpfulness, effectiveness and sensitivity. Images of flowers were rated higher than text; additionally, appropriate and sensitive ratings were consistently higher than effective and helpful ratings. There was no difference between explicit and implicit gifts. Participants reported that adding flowers to the support message was sympathetic and represented an effort to cheer the carer up.
Original language | English |
---|---|
Title of host publication | Proceedings of the 33rd Annual ACM Conference Extended Abstracts on Human Factors in Computing Systems |
Place of Publication | New York |
Publisher | ACM Press |
Pages | 151-156 |
Number of pages | 6 |
ISBN (Electronic) | 978-1-4503-3146-3 |
DOIs | |
Publication status | Published - 2015 |
Event | CHI 2015 - Seoul, Korea, Republic of Duration: 18 Apr 2015 → 23 May 2015 |
Conference
Conference | CHI 2015 |
---|---|
Country/Territory | Korea, Republic of |
City | Seoul |
Period | 18/04/15 → 23/05/15 |