Connected care in a fragmented world: lessons from rural health care

Jane Farmer

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

This paper uses the phenomenon of very high satisfaction with remote rural health services in Scotland as a trigger for exploring what consumers want and like in health service utilisation - and why. It draws on the business literature in customer services marketing and economic sociology to illuminate why long-term associations between consumers and providers in health care are important and beneficial. In doing so, it highlights wider lessons about the experience of good health care to be learned from the satisfaction expressed by rural residents and suggests, as health services become increasingly fragmented, the relevance of maintaining a connected experience for patients.

Original languageEnglish
Pages (from-to)225-230
Number of pages6
JournalThe British Journal of General Practice
Volume57
Issue number536
Publication statusPublished - 1 Mar 2007

Keywords

  • continuity of patient care
  • health care reform
  • patient care
  • patient satisfaction
  • rural health services
  • Scotland
  • doctor-patient-relationship
  • consultation
  • embeddedness
  • competition
  • continuity
  • knowledge
  • services
  • behavior
  • quality

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