Designing Persuasive Dialogue Systems

Using Argumentation with Care

Hien Nguyen, Judith Masthoff

Research output: Chapter in Book/Report/Conference proceedingConference contribution

12 Citations (Scopus)

Abstract

Persuasive dialogue systems that aim to change people’s attitudes and behaviours have drawn much attention in recent years due to their great practical potential. Current systems rely heavily on argumentation and advicegiving to form their persuasive messages. Many findings in psychology, and some counselling intervention methods such as Motivational Interviewing (MI) dispute this confrontational approach. Our project sets out to investigate whether MI can provide an alternative way to develop a more effective system.

In this paper, we discuss the limitations of the argumentation-based approach, review a number of argumentation-based systems, and present the results of an evaluation study which compares people’s perception of the persuasibility of two argumentation-based dialogues and a MI-based counterpart. Our results show a higher perceived persuasiveness for the MI-based dialogue.
Original languageEnglish
Title of host publicationPersuasive Conference
EditorsHarri Oinas-Kukkonen, Per Hasle, Marja Harjumaa, Katarina Segerståhl , Peter Øhrstrøm
Place of PublicationBerlin
PublisherSpringer-Verlag
Pages201-212
Number of pages12
ISBN (Electronic)9783540685005
DOIs
Publication statusPublished - 2008
EventPersuasive Conference - Oulu, Finland
Duration: 4 Jun 20086 Jun 2008

Publication series

NameLecture notes in computer science
PublisherSpringer-Verlag
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferencePersuasive Conference
CountryFinland
CityOulu
Period4/06/086/06/08

Fingerprint

argumentation
communication technology
dialogue
counseling
psychology
evaluation

Cite this

Nguyen, H., & Masthoff, J. (2008). Designing Persuasive Dialogue Systems: Using Argumentation with Care. In H. Oinas-Kukkonen, P. Hasle, M. Harjumaa, K. Segerståhl , & P. Øhrstrøm (Eds.), Persuasive Conference (pp. 201-212). (Lecture notes in computer science). Berlin: Springer-Verlag. https://doi.org/10.1007/978-3-540-68504-3_18

Designing Persuasive Dialogue Systems : Using Argumentation with Care. / Nguyen, Hien; Masthoff, Judith.

Persuasive Conference. ed. / Harri Oinas-Kukkonen; Per Hasle; Marja Harjumaa; Katarina Segerståhl ; Peter Øhrstrøm. Berlin : Springer-Verlag, 2008. p. 201-212 (Lecture notes in computer science).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Nguyen, H & Masthoff, J 2008, Designing Persuasive Dialogue Systems: Using Argumentation with Care. in H Oinas-Kukkonen, P Hasle, M Harjumaa, K Segerståhl & P Øhrstrøm (eds), Persuasive Conference. Lecture notes in computer science, Springer-Verlag, Berlin, pp. 201-212, Persuasive Conference, Oulu, Finland, 4/06/08. https://doi.org/10.1007/978-3-540-68504-3_18
Nguyen H, Masthoff J. Designing Persuasive Dialogue Systems: Using Argumentation with Care. In Oinas-Kukkonen H, Hasle P, Harjumaa M, Segerståhl K, Øhrstrøm P, editors, Persuasive Conference. Berlin: Springer-Verlag. 2008. p. 201-212. (Lecture notes in computer science). https://doi.org/10.1007/978-3-540-68504-3_18
Nguyen, Hien ; Masthoff, Judith. / Designing Persuasive Dialogue Systems : Using Argumentation with Care. Persuasive Conference. editor / Harri Oinas-Kukkonen ; Per Hasle ; Marja Harjumaa ; Katarina Segerståhl ; Peter Øhrstrøm. Berlin : Springer-Verlag, 2008. pp. 201-212 (Lecture notes in computer science).
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