TY - JOUR
T1 - Explaining Public Service Performance
T2 - Does Management Matter?
AU - Boyne, George A.
N1 - Funding Information:
This work was supported by ESRC grant 331-25-0004. A version of this article was presented as a paper at the ESRC Workshop, ‘Mapping the Future’, University of Oxford, April 2004.
PY - 2004/10
Y1 - 2004/10
N2 - Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.
AB - Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.
UR - http://www.scopus.com/inward/record.url?scp=84996247531&partnerID=8YFLogxK
U2 - 10.1177/095207670401900406
DO - 10.1177/095207670401900406
M3 - Article
AN - SCOPUS:84996247531
VL - 19
SP - 100
EP - 117
JO - Public Policy and Administration
JF - Public Policy and Administration
SN - 0952-0767
IS - 4
ER -