Explaining Public Service Performance: Does Management Matter?

George A. Boyne

doi:10.1177/095207670401900406

Explaining Public Service Performance: Does Management Matter?

George A. Boyne^*

^*Corresponding author for this work

Business School

Cardiff University

Research output: Contribution to journal › Article › peer-review

46 Citations (Scopus)

Abstract

Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.

Original language	English
Pages (from-to)	100-117
Number of pages	18
Journal	Public Policy and Administration
Volume	19
Issue number	4
DOIs	https://doi.org/10.1177/095207670401900406
Publication status	Published - Oct 2004

Bibliographical note

Funding Information:
This work was supported by ESRC grant 331-25-0004. A version of this article was presented as a paper at the ESRC Workshop, ‘Mapping the Future’, University of Oxford, April 2004.

Access to Document

10.1177/095207670401900406

Cite this

@article{7750609b7f7c423c93746c9a74d9ca86,

title = "Explaining Public Service Performance: Does Management Matter?",

abstract = "Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.",

author = "Boyne, {George A.}",

note = "Funding Information: This work was supported by ESRC grant 331-25-0004. A version of this article was presented as a paper at the ESRC Workshop, {\textquoteleft}Mapping the Future{\textquoteright}, University of Oxford, April 2004.",

year = "2004",

month = oct,

doi = "10.1177/095207670401900406",

language = "English",

volume = "19",

pages = "100--117",

journal = "Public Policy and Administration",

issn = "0952-0767",

publisher = "SAGE Publications Ltd",

number = "4",

}

TY - JOUR

T1 - Explaining Public Service Performance

T2 - Does Management Matter?

AU - Boyne, George A.

N1 - Funding Information: This work was supported by ESRC grant 331-25-0004. A version of this article was presented as a paper at the ESRC Workshop, ‘Mapping the Future’, University of Oxford, April 2004.

PY - 2004/10

Y1 - 2004/10

N2 - Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.

AB - Research in the broad field of public administration has paid insufficient attention to public service performance. Moreover, the impact of public management variables on performance has not been extensively theorised or tested. A framework for assessing the impact of public management strategies or organizational performance is presented, and the fragments of empirical evidence on this topic are identified and synthesised. The existing evidence suggests that management does matter, and that further research in this area would have theoretical and practical benefits.

UR - http://www.scopus.com/inward/record.url?scp=84996247531&partnerID=8YFLogxK

U2 - 10.1177/095207670401900406

DO - 10.1177/095207670401900406

M3 - Article

AN - SCOPUS:84996247531

SN - 0952-0767

VL - 19

SP - 100

EP - 117

JO - Public Policy and Administration

JF - Public Policy and Administration

IS - 4

ER -

Explaining Public Service Performance: Does Management Matter?

Abstract

Bibliographical note

Access to Document

Other files and links

Fingerprint

Cite this